SpinsHouse Privacy Policy

At SpinsHouse, we respect your privacy and are committed to protecting the personal data you share with us when you use our website and services. This Privacy Policy explains what information we collect, how we use it, and the choices available to you. By accessing SpinsHouse Online Casino, you agree to the practices described below.

Information We Collect

We at SpinsHouse collect information that is necessary to provide you with a safe and compliant gaming experience. Our SpinsHouse platform requires certain personal details during registration, deposits, and withdrawals in order to meet our legal and regulatory obligations under our eGaming License issued by the Autonomous Island of Anjouan, Union of Comoros.

• We collect your name, date of birth, address, email, and phone number at registration
• We gather payment and transaction details when you deposit or withdraw funds via Visa, Mastercard, Interac, prepaid cards, or bank transfer
• We track your gaming activity, including bets, wins, and bonus usage, to operate our loyalty program and Shop with Coins features
• We store identity verification documents, such as photographic ID, utility bills, and proof of payment ownership, when required for KYC checks
• We automatically collect technical data such as IP address, browser type, and device information through cookies and similar technologies

Verification Documents

Our SpinsHouse team may request documents including a passport, driving licence, or national ID, along with a utility bill no older than six months and proof of ownership of your deposit and withdrawal accounts. We require these documents to be submitted within five business days to [email protected]; otherwise, your withdrawal request may be declined and funds returned to your balance. In some cases, we may also request notarised documents or phone verification before processing a withdrawal.

How We Use Your Information

Here at SpinsHouse, we use your personal data for purposes directly related to providing our casino services. We process your information to verify your identity, prevent fraud, process payments, and comply with anti-money laundering regulations. Our SpinsHouse platform also uses your data to personalise promotions, including our Welcome bonus, Daily Reload Bonus, and tournament offers.

• We use your data to manage your account and process deposits and withdrawals
• We use your activity history to calculate loyalty rewards, Coins, and Crab Tickets
• We use your contact details to send promotional communications where you have consented
• We use technical data to maintain the security and performance of our website
• We use your information to investigate complaints and resolve disputes within our stated 90-day timeframe

Legal Basis and Compliance

SpinsHouse Online Casino operates under an eGaming License issued by the Autonomous Island of Anjouan, Union of Comoros. We process personal data on the basis of contractual necessity, legal obligation, and legitimate business interest. Because we restrict access from certain territories, including the United Kingdom, Greece, Cyprus, and other listed jurisdictions, we may use technological means to verify your location and block access where required. Funds deposited from a Restricted Territory are forfeited in accordance with our terms.

Data Sharing and Disclosure

We at SpinsHouse do not sell your personal information to third parties. However, our SpinsHouse operations may require sharing limited data with trusted partners to deliver our services effectively.

• We share payment data with processors to complete deposits and withdrawals
• We share information with identity verification providers to confirm your KYC documents
• We may disclose data to regulatory authorities or law enforcement when legally required
• We share limited data with game providers such as those listed on our platform to operate slots, live games, and jackpots
• We may share data with payment alternatives such as Skrill or Neteller when additional winnings below 100 EUR require an alternative payout method

Data Retention

Our Spins House retention practices ensure that we keep your personal data only as long as necessary for legal, regulatory, and operational purposes. We retain transaction records, identity verification documents, and account activity logs in accordance with applicable anti-money laundering requirements. If your account becomes dormant after 180 days without bets, we apply our dormant account policy, which includes periodic balance deductions as described in our Terms and Conditions, while your data remains securely stored during this period.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience while browsing SpinsHouse Online Casino. Our SpinsHouse website uses cookies to remember your preferences, maintain your session, and analyse site traffic. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

Your Rights

We at SpinsHouse recognise your rights regarding the personal data we hold about you. Depending on your jurisdiction, you may have the following rights:

• You may request access to the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain processing activities
• You may withdraw consent for marketing communications at any time

To exercise these rights, you can contact our support team through live chat, available 24/7, or by email at [email protected].

Data Security

We are committed to protecting your data through appropriate technical and organisational measures. Our SpinsHouse systems use encryption and secure storage practices to safeguard your personal and financial information. While we take reasonable steps to prevent unauthorised access, no method of transmission over the internet is completely secure, and we encourage you to protect your own account credentials.

International Data Transfers

Because our parent company providing gambling services is registered in Anjouan, Union of Comoros, and our administrative operations are based in Limassol, Cyprus, your data may be processed and transferred across these jurisdictions. We at SpinsHouse ensure that appropriate safeguards are applied whenever your information is transferred internationally.

Children's Privacy

SpinsHouse Online Casino is intended only for adults of legal gambling age. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our SpinsHouse services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, please contact our support team via live chat or email at [email protected]. We are here to address your concerns and ensure transparency in how SpinsHouse Online Casino protects your privacy.