Our SpinsHouse Safer Play Hub

Our Commitment to Safer Gambling

We at Spins House recognise that gambling is a form of entertainment, not a way to make money or solve financial difficulties. Our platform is built around the idea that players should only ever wager what they can comfortably afford to lose. At SpinsHouse, we actively encourage our community to set boundaries before they start playing, rather than after a session has already gone further than intended.

Our Vegas-style slots, live tables and jackpot games are all designed purely for fun. Our Spins House catalogue, featuring more than 60 game providers, is meant to be enjoyed at a pace that suits you. We never want excitement to turn into pressure, which is why we have built the following safeguards directly into our platform. New players can also explore our SpinsHouse bonus offers responsibly as part of a balanced gaming experience.

Tools We Offer to Keep You in Control

We at SpinsHouse give every player access to a range of account controls that can be adjusted at any time through our support team. Our goal is to put the decision-making power firmly in your hands, so you can tailor your experience to match your personal comfort level.

• Deposit Limits – You can request a voluntary deposit limit on your account at any time. Please note that once a limit is set, our maximum withdrawal on winnings is capped at five times that limit, helping ensure your play remains proportionate to your budget.
• Time-Outs – If you need a short break from Spins House, we can temporarily suspend your account for a period of your choosing, giving you space to step back without closing your account permanently.
• Self-Exclusion – If you feel you need a longer pause, we offer self-exclusion periods during which your SpinsHouse account will be fully restricted from deposits and gameplay.
• Reality Checks – We encourage players to monitor their session length and spending regularly, and our support team can help you review your account activity on request.
• Dormant Account Policy – If an account remains inactive for 180 days with no bets placed, we apply a gradual balance reduction of 10% per month until the balance reaches 10 EUR or less. This policy is in place to encourage conscious engagement rather than passive, forgotten balances.

Our Spins House support agents are available around the clock to help you activate any of these tools. We never ask players to justify their decision to set limits or take a break — our job is simply to support you.

Recognising the Signs of Problem Gambling

We at Spins House want every player to be able to recognise the early warning signs that gambling may be becoming a concern. While everyone's situation is different, there are some common indicators we encourage our community to watch for:

• Spending more time or money gambling than originally planned
• Chasing losses with bigger bets or additional deposits
• Borrowing money or using funds meant for bills to gamble
• Feeling anxious, irritable or preoccupied with gambling between sessions
• Neglecting work, relationships or personal responsibilities because of gaming
• Hiding gambling activity from family or friends

If any of these resonate with you, we strongly encourage reaching out to our team at SpinsHouse so we can discuss the account controls available, or connecting with one of the independent support organisations listed below.

Keeping Underage Players Safe

Our SpinsHouse platform is strictly intended for adults only, and we do not permit anyone under the legal gambling age in their jurisdiction to register or play with us. As part of our verification process, we request identification documents including a government-issued photo ID before any withdrawal is processed. This step allows our team to confirm both the identity and the age of every player.

We also recommend that parents and guardians use filtering software on shared devices to prevent minors from accessing gambling websites, including ours. Tools such as parental control software and family filtering applications can add an extra layer of protection within the home.

Restricted Territories and Access Controls

As part of our broader responsible gaming approach, Spins House does not accept players from a number of restricted territories, including locations where online gambling is prohibited or where we are not licensed to operate. We use technological measures to block access from these regions, and any funds deposited from a restricted territory are forfeited in line with our terms. This policy helps us maintain a compliant and safer environment for all our active markets, including Australia, Canada, Germany, Spain, France, Italy and Poland.

How We Support Verification and Account Security

Before processing withdrawals, we at SpinsHouse require supporting documentation such as photographic identification, a recent utility bill, and proof of ownership for the deposit and withdrawal methods used. While this process is primarily about financial security, it also plays a role in our responsible gaming framework, ensuring that every account belongs to a verified adult player who is in genuine control of their funds.

Documents can be sent to our finance team at [email protected], and we ask that they be submitted within 5 business days to avoid delays. Our Spins House compliance team reviews each case carefully, and phone verification or notarised documents may occasionally be requested for added assurance. Players who have not yet created an account can start with the simple SpinsHouse login process to begin their verified, responsible gaming journey.

External Support Organisations

While our SpinsHouse team is always available to help with account-level tools, we also recommend connecting with independent, specialist organisations that offer free and confidential support for anyone affected by problem gambling:

• GamCare – free advice, support and counselling for gambling-related concerns
• Gambling Therapy – a global online support service available in multiple languages
• BeGambleAware – information and tools to help you gamble more safely
• Gamblers Anonymous – peer support groups for individuals affected by gambling

These organisations operate independently of Spins House and can provide guidance tailored to your personal circumstances, including local helplines and counselling services in your country.

Reaching Our Support Team

We at Spins House want you to feel comfortable reaching out whenever you need assistance with responsible gaming tools, account limits, or general questions about your play. Our team is trained to handle these conversations with care and without judgment.

• Live Chat: Available 24/7 directly on our website
• Email: [email protected] for account and verification matters
• Support Languages: English, German, Spanish, French, Italian and Polish

Complaints or concerns regarding responsible gaming are handled with priority, and if an issue cannot be resolved immediately, it is escalated to our compliance department for further review, typically within 90 days.